Terms of Service

1. Agreement

These terms form the contract between you (the passenger or the person making the booking) and SteeveCars Private Hire Taxi ("SteeveCars", "we", "us", "our"). By booking a journey with us, whether by phone, WhatsApp, email or through our website, you confirm that you have read and accept these terms.

2. Definitions

• "Booking" — a pre-arranged request for a journey placed with us.
• "Journey" — the trip carried out under a booking, from the pickup location to the drop-off location.
• "Driver" — the licensed private hire driver we allocate to your booking.
• "Vehicle" — the licensed private hire vehicle used to carry out your journey.
• "You" — the passenger or the person making the booking on their behalf.

3. Bookings & confirmation

All journeys must be pre-booked. As a licensed private hire operator we cannot accept flag-downs from the street. A booking is confirmed once we have sent you a confirmation by SMS, WhatsApp or email showing your pickup time, vehicle class and quoted fare.

You are responsible for giving us accurate pickup and drop-off addresses, contact details and any special requirements (child seat, extra luggage, wheelchair access, flight number). We are not liable for delays or extra charges caused by incorrect information given at the time of booking.

4. Quotes & pricing

Fares are quoted at the time of booking based on the details you provide. Quotes are inclusive of standard waiting time and are guaranteed provided the journey is completed as booked. Additional charges may apply if:

• The pickup or drop-off address is changed.
• Additional stops are added during the journey.
• Waiting time exceeds the free allowance (see section 7).
• The number of passengers or amount of luggage requires a larger vehicle than booked.
• The vehicle is soiled beyond ordinary use and requires professional cleaning (a cleaning charge will apply).

We do not operate surge pricing.

5. Payment

We accept cash and major debit and credit cards. Corporate account customers may be invoiced monthly by prior arrangement. Card payments are handled by our payment provider; we do not store full card numbers on our systems. Payment is due on completion of the journey unless otherwise agreed in writing.

6. Cancellations & no-shows

• Cancellations made more than one hour before the booked pickup time are free of charge.
• Cancellations made within one hour of the pickup time may incur a charge of up to 50% of the quoted fare.
• If the driver arrives at the pickup point and the passenger cannot be located after the free waiting allowance, the booking is treated as a no-show and the full fare may be charged.
• Airport transfers cancelled within four hours of pickup may be charged in full.

To cancel, contact us on +44 7864 715665 or by WhatsApp.

7. Waiting time

• Local pickups: up to 10 minutes of free waiting time.
• Airport pickups: up to 45 minutes of free waiting time after the flight lands, to allow for baggage reclaim and immigration.
• Additional waiting time is charged at our standard rate. The driver will let you know when you are approaching the free allowance.

8. Airport transfers

For airport pickups, please provide your flight number and arrival airport at the time of booking. We monitor flights and adjust the pickup time to match your actual landing time. If your flight is significantly delayed or diverted, please let us know as soon as possible.

For airport drop-offs, we recommend allowing enough time for check-in, security and any traffic. We will not be responsible for missed flights caused by traffic, road closures or other events outside our reasonable control.

9. Passenger responsibilities

• Passengers must wear seatbelts at all times as required by law.
• Passengers must not smoke, vape, consume alcohol or use illegal substances in the vehicle.
• Food and open drinks should not be consumed in the vehicle without the driver's prior agreement.
• Passengers must behave respectfully towards the driver and other passengers.
• Any damage to the vehicle caused by a passenger will be charged to the person who made the booking.
• Children under 12 or under 135cm must use an appropriate child restraint. Please request a child seat at the time of booking.

10. Luggage & lost property

Luggage is carried at the passenger's risk. Please tell us at the time of booking if you have unusual, oversized or excess luggage so that we can allocate a suitable vehicle. We will not be liable for damage to unsuitably packed or fragile items.

If you leave something in the vehicle, please contact us as soon as possible. We will make reasonable efforts to reunite lost property with its owner. A collection and return charge may apply. Items unclaimed for 30 days may be donated or disposed of.

11. Refusal of service

We reserve the right to refuse or terminate a journey if a passenger:

• Is abusive, threatening or behaving in an unsafe manner.
• Is intoxicated to the point that we reasonably believe they may be sick or cause damage.
• Attempts to carry more passengers or luggage than the vehicle can safely accommodate.
• Refuses to comply with reasonable requests from the driver.

In these circumstances the full fare quoted for the booking may still be charged.

12. Liability

We carry hire-and-reward insurance for every passenger we carry. Our liability to you is limited to that provided under our insurance and the applicable law. We are not liable for indirect or consequential losses (such as missed connections, lost business opportunities or holiday bookings) that arise from delays caused by matters outside our reasonable control, including but not limited to traffic, road closures, severe weather, breakdowns or acts of third parties.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, or for any other liability that cannot be limited or excluded by law.

13. Complaints

If you are unhappy with any aspect of our service, please contact us as soon as possible. Our full complaints procedure is set out in section 9 of our Privacy & Operations Policy. We aim to acknowledge every complaint within two working days and provide a full response within ten working days.

14. Governing law

These terms are governed by the laws of England and Wales. Any dispute arising under or in connection with these terms is subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact us

If you have any questions about these terms, please contact: